Privacy Policy

    Last updated: June 24, 2025

    This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and informs you about your privacy rights and how the law protects you. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

    Interpretation and Definitions

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

    Definitions

    For the purposes of this Privacy Policy:

    • Account means a unique account created for you to access our Service or parts of our Service.
    • Affiliate means an entity that controls, is controlled by, or is under common control with a party.
    • Application refers to RentBamboo, the software provided by the Company.
    • Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to RentBamboo.
    • Cookies are small files placed on your device by a website, used for various tracking and personalization purposes.
    • Country refers to Texas, United States.
    • Device means any device that can access the Service, such as a computer or smartphone.
    • Personal Data is any information that relates to an identified or identifiable individual.
    • Service refers to the Application or the Website or both.
    • Service Provider means any person or entity that processes data on behalf of the Company.
    • Usage Data refers to data collected automatically through use of the Service.
    • Website refers to RentBamboo, accessible from https://www.rentbamboo.com.
    • You means the individual or entity using the Service.

    Collecting and Using Your Personal Data

    Types of Data Collected

    Personal Data

    While using our Service, we may collect personally identifiable information including:

    • Email address
    • First and last name
    • Phone number
    • Address, City, State, ZIP Code
    • Gmail and Outlook (Microsoft 365) metadata and message content (only with your consent)

    Usage Data

    Usage Data is collected automatically and may include your device's IP address, browser type, operating system, referring URLs, time and date of usage, and diagnostic data.

    Information from Google and Microsoft APIs

    If you connect your Gmail, Google Workspace, or Outlook/Microsoft 365 account, we may access email metadata and message content to power key automation features. This includes:

    • Detecting new leasing inquiries
    • Creating and updating lead cards
    • Automating email follow-ups
    • Initiating leasing workflows via AI

    This data is used only to provide these features and is not shared, sold, or reused for any other purpose.

    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    • To provide and maintain the Service
    • To manage your account and access to the Service
    • To respond to inquiries and support requests
    • To improve product features and performance
    • To monitor system usage for abuse and fraud detection

    Sharing and Disclosure of Personal Data

    We do not sell or share Google or Microsoft user data with any third parties. Your data is only accessible to authorized systems and personnel and is used exclusively to deliver the core functionality of the Service.

    In some cases, we may share minimal data with trusted third-party processors (e.g., cloud storage providers), only under strict confidentiality agreements and for the purpose of providing the Service.

    AI/ML Use of Google and Microsoft Data

    Some RentBamboo features involve AI-powered automation that interacts with Gmail or Outlook data. For example, incoming messages may be processed using AI models to generate responses or classify leads. These models do not train on your data, and no data is stored outside of the current session unless explicitly required to fulfill your request.

    Data Security and Protection

    We use industry-standard measures to protect your data, including:

    • Encryption in transit and at rest
    • Extra Credential encryption before storing in our database
    • Role-based access controls
    • Secure API authentication
    • Regular security reviews and audits

    Data Retention and Deletion

    We retain user data only as long as necessary to provide the Service or fulfill legal obligations. Users can request deletion of their data at any time by emailing support@rentbamboo.com. Upon request, we will permanently delete your data from our systems within a reasonable time frame.

    Limited Use Policy Compliance

    RentBamboo's use and transfer of information received from Google APIs and Microsoft APIs will adhere to their respective API Services User Data Policies, including the Limited Use requirements for Gmail and Outlook integrations.

    Contact Us

    If you have any questions about this Privacy Policy, you can contact us at: support@rentbamboo.com